Customer Service

Returns Policy

We want you to be delighted every time you shop with us.  On occasions we know you may want to return items so below is our returns policy.

When returning items to us it is your responsibility to ensure that the items arrive safely.

(Please return the goods in their original condition, do not remove any tags from the items and repack them to insure that the product is not damaged on its return journey)

We cannot accept any responsibility for items lost in the post; therefore we would always recommend keeping proof of postage, so that you are covered in the event of a missing parcel.

If you have any queries or questions about returns, please contact The Alphabet Store by clicking here or

Telephone: +44(0)1538 388554 between 10.00am-5.00 pm Monday to Friday

Our returns address:

The Alphabet Store,
1-3 Dog Lane,
Stanley Street,
Leek, Staffs,
ST13 5HQ


If an Item is Damaged

If an item is damaged in transit to you and this is clear on arrival do not sign for the delivery. It will then be returned to us.

If you have signed for the delivery and realise it has been damaged contact us by clicking here or

Telephone: +44(0)1538 388554 between 10.00am-5.00 pm Monday to Friday

We will advise method of returning damaged item to us

Please notify us within 7 days of delivery.

We will either refund the item or send a replacement within 48 hours of notification

In exceptional circumstances we may require the item to be returned prior to sending out a replacement or refund

 (Please note weekend notifications will be dealt with on Monday).

 

If the Item is Faulty

Please Contact Us by clicking here or

Telephone: +44(0)1538 388554 between 10.00am-5.00 pm Monday to Friday

We will advise method of returning faulty item to us

We will either refund the item or send a replacement within 24 hours of notification

In exceptional circumstances we may require the item to be returned prior to sending out a replacement or refund

Please notify us within 7 days of delivery

 

Changed Your Mind about an Item

Please Contact Us by clicking here or 

Telephone: +44(0)1538 388554 between 10.00am-5.00 pm Monday to Friday

 

If you have changed your mind or ordered the incorrect item, please return the item stating reason, order number and date.

Amount of refund will take into account the rights of cancellation, the sale of goods act and distance selling regulations. The customer is liable for the cost of returning the goods to us except by prior written (email) agreement with The Alphabet Store

Any resending of goods is likely to incur our standard delivery charge

Incorrect Items

Oops we will either refund the item or send a replacement within 24 hours of notification.

We will advise on whether incorrect item needs to be returned or not

Please Contact Us by clicking here or

 Telephone: +44(0)1538 388554 between 10.00am-5.00 pm Monday to Friday

 Please notify us within 7 days of delivery

 

Out of Stock Items

 Occasionally, for example when there are unexpected levels of demand, some items may be out of stock. Unlike many mail order companies, we ship almost every item directly from our warehouse so it is highly unlikely that we are unable to fulfil the order you place within the stated time.  If however there has been a technical problem that has allowed an out of stock item to be ordered, we will inform you as soon as possible (usually the same working day).


Toys & Children's Products

Whilst we have done our best to indicate the age that child toys are best suited for, always check exact age suitability on the packaging of the toy.

 

 

Terms of Use

Password

We shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account.  You are responsible for the confidentiality of your password and account and any activities that occur under your account.  We shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Products

While every effort is made to portray items accurately, slight variations may occur.  All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.  Slight variations can also be dependant on calibration of individual screens.

Availability

All items shown on our website are in stock and despatched from our warehouse.  On occasion due to an administrative error or unsuitable quality when the product is picked for your order, we may not be able to supply the item.  Therefore all items are subject to availability.  We will inform you as soon as possible by phone or email if the goods you have ordered are not available.

Delivery

While every effort is made to deliver within the time period specified, we shall not be liable to any person for loss or damage which may arise from not receiving the order on a specified day.

Copyrights and Trademark

The Alphabet Store and Thealphabetstore.co.uk  name and logo are registered trademarks.  All rights including copyright are owned by The Alphabet Store.  Any use of the website or it’s contents, images, design including copying, storing, modifying, reproducing other than for personal non commercial use without prior written permission is strictly prohibited.

Privacy Policy

1. Introduction

2. Information

3. Why we collect information

4. Third party disclosure

5. Security

6. Payment

 

1. Introduction

The Alphabet Store (“we”) take your privacy seriously.  This privacy policy describes how and why we obtain, store and process data which can identify you.  We may update this policy from time to time and shall indicate on the web site when changes have been made.

2. Information

Information is collected from you when you register with us, or when you contribute to or use some of the advanced features on the site.   The information we collect is clearly set out on the web page on which we collect it.  See, for example, our registration page and order form.  In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them.  If you have not registered your details to use the website your account information will not be available.

3. Why we collect it

We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally.  Information is used in order to process any orders you place.  Depending upon your selections within “email notifications” section we may arrange for you to be sent information about related products and services from us.  You may update these selections at any time by selecting the “my Account” section then following the link to “edit account details”.

4. Who we disclose it to

We will only pass on information about you as an individual (as opposed to aggregate information), to third parties to enable us to perform services requested by you or with your prior consent.  In particular address and contact details to enable delivery of purchases. We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas to enable us to perform services requested by you.  We will not pass on any information to third parties other than for the above reason or the purpose of processing your order.  In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions.  We may also disclose or access your account if required to do so by law or by any Governmental body.


5. Security

Keeping information about you secure is very important to us and certain sections of the site once logged in will encrypt data using SSL (Secure socket layer) the most secure form of encryption currently available.


However no data transmission over the Internet can be guaranteed to be totally secure.  As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish.   Please contact us directly by clicking here


6. Payment

Our site is protected by 128 bit SSL encryption technology  which makes it as safe as possible. This can be checked by clicking on the Thawte padlock sign.  For the extra protection of our customers, payments are processed within SSL protected areas of specialist payment companies. 



If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact us by clicking here.     We will endeavor to respond to you promptly.