Returns Policy

We want you to be delighted every time you shop with us.  On occasions we know you may want to return items so below is our returns policy.

When returning items to us it is your responsibility to ensure that the items arrive safely.

(Please return the goods in their original condition, do not remove any tags from the items and repack them to insure that the product is not damaged on its return journey)

We cannot accept any responsibility for items lost in the post; therefore we would always recommend keeping proof of postage, so that you are covered in the event of a missing parcel.

If you have any queries or questions about returns, please contact The Alphabet Store by clicking here or

Telephone: +44(0)1538 388554 between 10.00am-5.00 pm Monday to Friday

Our returns address:

The Alphabet Store,
1-3 Dog Lane,
Stanley Street,
Leek,
Staffs,
ST13 5HQ

If an Item is Damaged

If an item is damaged in transit to you and this is clear on arrival do not sign for the delivery. It will then be returned to us.

If you have signed for the delivery and realise it has been damaged contact us either by clicking here or

Telephone: +44(0)1538 388554 between 10.00am-5.00 pm Monday to Friday

We will advise method of returning damaged item to us

Please notify us within 7 days of delivery.

We will either refund the item or send a replacement within 48 hours of notification

In most circumstances we may require the item to be returned prior to sending out a replacement or refund, any return costs will be refunded.

 (Please note weekend notifications will be dealt with on Monday).

 

If the Item is Faulty

 Please Contact Us by clicking here or

Telephone: +44(0)1538 388554 between 10.00am-5.00 pm Monday to Friday

We will advise method of returning faulty item to us

We will either refund the item or send a replacement within 24 hours of notification

In most circumstances we may require the item to be returned prior to sending out a replacement or refund. Any returns cost will be refunded to the customer.

Please notify us within 7 days of delivery

 

Changed Your Mind about an Item

Please Contact Us by clicking here or

Telephone: +44(0)1538 388554 between 10.00am-5.00 pm Monday to Friday

 If you have changed your mind or ordered the incorrect item, please return the item stating reason, order number and date.

Amount of refund will take into account the rights of cancellation, the sale of goods act and distance selling regulations. The customer is liable for the cost of returning the goods to us except by prior written (email) agreement with The Alphabet Store

Any resending of goods is likely to incur our standard delivery charge

 

Incorrect Items

Oops we will either refund the item or send a replacement within 24 hours of notification.

We will advise on whether incorrect item needs to be returned or not

Please Contact Us by clicking here or

Telephone: +44(0)1538 388554 between 10.00am-5.00 pm Monday to Friday

Please notify us within 7 days of delivery

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